At Zellsy.com, we want every customer to be fully satisfied with their purchase. If for any reason you are not happy with your order, we are glad to assist with returns and exchanges as long as the conditions below are met.
To qualify, all items must meet the following conditions:
Item(s) must be in original packaging with all tags intact
Item(s) must be unworn, unused, unwashed, and in original condition
Footwear must have no scuff marks on the outsole
Must include original receipt or proof of purchase
Item(s) must have been purchased directly from Zellsy.com
If these conditions are not met, we unfortunately cannot process a return or exchange, regardless of whether the item was mailed back to us.
Items marked as “Final Sale” or “Clearance” are non-returnable and non-exchangeable.
U.S. orders: Requests must be made within 14 days of delivery date
International orders: Requests must be made within 20 days of delivery date
All return/exchange requests must be submitted through our support team at:
📧 support@zellsy.com
If Zellsy opens physical pickup/return locations in the future, customers may exchange items in person with original packaging and receipt. At this time, exchanges are handled online only.
To process an online exchange:
Email support@zellsy.com
with your order number and reason for exchange
Include the item(s) with original packaging and receipt in your return parcel
Ship the item using a traceable shipping method
Once we receive and inspect the item, we will process your exchange
If the requested replacement item costs more, you will be required to pay the difference
If the replacement item costs less, the difference will be issued as store credit
Returns processed through Zellsy.com will be refunded via Store Credit, issued once your returned item is received and inspected.
Store Credit is valid for 30 days
Store Credit is non-refundable, non-transferable, and cannot be exchanged for cash
Store Credit can be used online only (not in future retail locations)
Please allow 5–7 business days after we receive your package for processing.
Items can only be returned or exchanged once per order
We may refuse free return privileges if repeated returns involve the same item type
Our return policy does not cover damage caused by misuse, accidents, or normal wear and tear
Zellsy.com makes no implied warranties, including merchantability or fitness for a specific purpose
All decisions made by Zellsy.com regarding returns, exchanges, and refunds are final
Zellsy does not currently offer repair services.
For product concerns or defects, please contact us at:
📧 support@zellsy.com
Our customer support team is here to assist.
📧 support@zellsy.com
